Return and Refunds Policy

Return and Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@modaelevata.com. If your return is accepted, within the first 24 hours we will send you instructions by email on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The product must be returned no longer than 15 days after receiving the instructions email.

You can always contact us for any return question at info@modaelevata.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products and underwear). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 Please note that Modaelevata.com reserves the right to not reimburse in the following cases:

• The product is damaged or the original packaging (sunglasses case, dust-proof bag, etc.) is missing or damaged.
• Return code and/or order number are missing
• Unauthorized or after return deadline

Shipping, return costs and customs duties are to be paid by the customer, unless otherwise instructed.

Also, in the case of flawed or non-compliant products, a return request must be made as indicated above. The damage must be described in detail and photos must be attached demonstrating its extent within and no later than 15 days from receipt of the order. Please send all details to info@modaelevata.com.