FAQ - Frequently Asked Questions
Q: What types of designer fashion items do you sell?
A: We sell a wide range of designer fashion items including clothing and accessories from world- renowned designer brands.
Q: Do you offer international shipping?
A: Yes, we offer international shipping within the European Union. Please note that sadly, we are unable to ship your order to a country outside the European Union or the United Kingdom. We currently do not ship to the Canary Islands and the cities of Ceuta and Melilla either.
Q: Where do you ship from?
A: All our products are shipped from Italy.
Q: How long does shipping take?
A: Shipping time varies depending on your location. In general, it takes 5-10 business days for orders to be delivered within the European Union.
Q: What shipping methods do you use?
A: We use a variety of shipping methods including DHL, UPS, and FedEx.
Q: What is your return policy?
A: If you are not satisfied with your purchase, you may return it within 15 days of receipt for a full refund. Items must be unused and in their original packaging. Please refer to our Return and Refunds Policy for further information.
Q: Can I cancel my order?
A: You may cancel your order within 24 hours of placing it. After 24 hours, orders cannot be canceled.
Q: How do I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on the carrier's website.
Q: Are your products authentic?
A: Yes, all our products are 100% authentic.
Q: How can I contact customer service?
A: You can contact us via email at info@modaelevata.com, using our chat, or through the contact form on our website. We aim to respond to all inquiries within 24 hours.