Shipping & Returns

Order Processing Time

All our orders are processed and shipped out within 3 to 4 business days.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

Please allow 48-72 hours for the tracking information to update.

 

Changes and cancellations

Any changes/cancellations are accepted only before payment is confirmed. Once payment has been confirmed, the order is processed and conveyed to logistics. It is therefore no longer possible to make changes/cancellations.

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

 

Shipping Methods, Costs, and Delivery Times

We provide standard Postal shipping to: Italy, Germany, Spain*, Austria, Belgium, Bulgaria, Croatia, Estonia, Finland, France, Luxembourg, Netherlands, Czech Republic, Hungary, Slovenia, Slovakia, Ireland, Latvia, Lithuania, Poland, Romania, Denmark, Portugal, Sweden, Greece, Malta.

We provide two shipping options: Postal shipping and Standard shipping. Shipping fees will be calculated at checkout.

The shipping methods and delivery times per region are represented by the following table:

Country or Region	Postal	Standard
European Union	4-10 Business days	3-5 Business days
United Kingdom	4-10 Business days	3-5 Business days

 

Be aware that these delivery times can become longer in case your order is placed during busier periods such as Christmas season.

 

Shipping Restrictions

Sadly, we are unable to ship your order to a country outside the European Union or the United Kingdom. We currently do not ship to the Canary Islands and the cities of Ceuta and Melilla either.

Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

 

Returns and Refunds

Return Due To Change of Mind

Modaelevata.com will happily accept returns due to change of mind as long as the request is received by us within 15 days of you receiving the item.

The item must be returned to us in the original packaging, unopened, and unused.

The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.

 

Warranty Returns

Modaelevata.com provides a 90 day warranty period.

If you would like to issue a warranty claim, the claim should be submitted within 90 days of you receiving the package.

The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful.

Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days.

For our full Returns and Refunds policy, we refer you to our Return and Refunds Policy.

Customer Service

For questions, support, problems, or warranty claims, please contact us by email at info@modaelevata.com.